PARTS, SERVICE AND SUPPORT

Our customers have recognized Despatch as the best in class for short lead times, on-time delivery and world-class service. We provide expert technical service, a range of installation options and an extensive parts inventory to all of our customers worldwide. And, if that’s not enough, we have the capability to service some competitor’s equipment! At Despatch, we believe in exceeding customer expectations and going above and beyond what an average equipment manufacturer will provide. Worldwide service, installation, parts and advice – we have you covered!

THE PARTS YOU NEED TO KEEP YOU UP AND RUNNING

Our global Parts Team is standing by, ready to assist you with all of your parts and equipment needs. Fill out a parts request or give us a call for pricing and availability of replacement parts. We have the knowledge and equipment to help keep your application operating at full capacity.

EQUIPMENT INSTALLATION

We would like to help make the installation of your new Despatch equipment seamless. Our global service team offers a complete range of installation, start-up and testing services. Choose the option that best fits your company’s needs: turnkey installation, installation supervision, start-up, testing, validation services.

TRAINING COURSES

Our training courses cover a wide variety of subjects, including general operations, gas-fired systems, electrically heated systems, equipment maintenance, preventative maintenance, controller operation and calibration, and temperature uniformity surveys. We offer Operator, Maintenance and Engineering training courses.

FREE TRAINING VIDEOS

• Assembling a Despatch Oven Stand (video)
• Changing Engineering Units on Protocol 3 (video)
• Protocol Manager Communiation Hardware Set Up instruction (video)
• Protocol Manager Software Set Up instruction (video)
• Protocol Manager Software Operating instructions (video)
• Protocol 3 Profile set up for Despatch LCC/LCD (video)
• Validating the Temperature Uniformity of your Industrial Oven. (request video)

PREVENTATIVE MAINTENANCE

Despatch industrial ovens are very reliable and because of that we often forget that regular maintenance is still required. Keeping the oven clean and inspecting components regularly will extend the life of your oven, keep your oven safe, and reduce unexpected down time. Click here for more information and PM Checklists.

SERVICE PROGRAMS

Despatch can offer even higher value through a subscription to one of Despatch’s Service Programs. In addition, with the full & basic service programs you will receive 10% off of parts and labor, priority scheduling and technical support.

STANDARD PRODUCT WARRANTY INFORMATION/TERMS AND CONDITIONS

Standard Product Warranty - Standard Product Warranty (EU and India)
Custom and High Temperature Product Warranty - Lifetime Product Warranty - Terms and Conditions